& Conditions of Sale Agreement
Published prices and specifications are
subject to change without
Ordering - Please fill out our order form
and mail or fax to us. Our
order form is not mandatory but it helps assure the highest quality
with the best response time. We acknowledge all orders by fax. Please
print legibly. Fax to 800-332-9338.
Payment Terms - All orders are paid at the
time of placing order. New
accounts must prepay their order with a check, or Visa/MasterCard. Open
account requests must be on our credit application (sent via fax). We
retain open accounts for D&B rated firms. Allow 2-3 weeks for
Payment by Credit Card - Cardholders
paying by credit card agree to be
bound by all standard Ticket Factory terms and conditions. You
expressly agree to pay all costs incurred if your order is canceled
before completion and understand that no order may be returned for
credit. When paying with credit card, please
provide provide; account number, expiration date, name as
it appears on the card and the card billing address.
Payment by Check - Orders will be
processed as soon as the check is
received. A $25.00 fee will be charged on all returned checks in
addition to the original amount due.
Order Cancellation - Orders may be
canceled before typesetting is
started. $25.00 will be charged for orders already typeset but waiting
to be printed. No cancellations after your order is printed.
Warranty - Ticket Factory, at its sole
discretion will reprint any
order that contains abnormal imperfections, fails to provide a
reasonable representation of the supplied file/art or where we have
failed to follow your written instructions. Ticket Factory, at its
sole discretion, may elect to provide a prorated credit in lieu of a
reprint if the shortage, defective, or damaged portion of an order does
not exceed 10% of the ordered amount. Claims for defects, damages, or
shortages must be made within (30) days after delivery. Ticket
Factory's sole liability shall be limited to the reprinting of any
defective order or portion thereof and in no case shall include special
or consequential damages, including customer expenses, or profits lost
Production Schedules and Turnaround Times
- Delivery schedule,
turnaround times, and other terms used by Ticket Factory merely reflect
the average completion time of similar orders and will be affected by
run lengths, special customer requirements, workloads, holidays or
equipment breakdowns. It is not contractual unless agreed in writing.
We are not responsible for shipping carrier errors or orders sent to
residential addresses. When our regular productions times are not fast
enough, we offer a rush service. Charges for rush orders are based on
time requirements and the complexity of the individual job.
Supplied Digital Information - All prices
and quotations provided by
Ticket Factory assume the customer provides properly prepared files
following written guidelines. The customer accepts all responsibility
for supplied files that fail to output properly, contain errors, or
provide unacceptable results. Ticket Factory will make every effort to
discover problems in the disk preflight stage, but accepts no
responsibility for errors not detected. Digital image files supplied by
the customer are the exclusive responsibility of the customer and
Ticket Factory accepts no responsibility for the accuracy or quality of
these files. Should errors be found we will return the file along with
a report of required corrections and charge $10.00 to your account.
Typesetting - There is no charge for
typesetting (up to 12 lines),
screens, or curved copy. Please send clean black and white copy of your
customer artwork. We retain electronic images of logos for future use.
E-mail logos and artwork as a EPS, TIFF or PDF file to
Laser Proofs - At your request, we will
fax a proof to you at no
charge. Changes made to original copy after initial proof will be
charged $10.00 per proof. Production time starts after proof approval.
Color and offset proofs are not available. Fax proofs may be used for
proof of typesetting, positioning, cropping, logo accuracy and
placement, as well as perforation and number positioning. In the event
that you desire a complete revision of the order, typesetting will be
charged at our hourly rate.
Overruns and Underruns - Overruns and
underruns not to exceed 10% of
quantity ordered shall constitute an acceptable delivery except where
order is sequentially numbered. Ticket Factory will make every effort
to provide an exact numbered quantity. Guaranteed numbers are available
at an additional charge.
Delivery - If you prepay by check or
Visa/MasterCard at the time your
order is placed, we pay UPS ground shipping. Unless otherwise stated,
the price quoted is for a single ground shipment without storage to any
continental United States destination upon receipt of your prepaid
order. We will DROP SHIP directly to your customer at no charge (our
name appears nowhere). Where shipping charges are quoted in addition to
the selling price it is F.O.B. Simi Valley, CA.
Color Matching - A reasonable variation in
color proof is expected,
unavoidable and shall constitute an acceptable delivery. Ticket Factory
will make every effort to produce a reasonable representation, however,
we do not guarantee color matching.
Indemnification - The customer affirms
ownership or publication rights
to all artwork, photos and other materials submitted for printing and
agrees to indemnify and hold harmless from any and all loss, cost,
expense and damages on account of any and all manner of claims,
demands, actions and proceedings that may be instituted against Ticket
Factory on grounds that said printing violates any copyright, property
or any proprietary right of any person, or that it contains any matter
that is libelous or scandalous, or invades any persons right to privacy
or any other personal right. The customer agrees to, at the customer's
own expense, promptly defend and continue the defense of such claim,
demand action or proceeding, that may be brought against Ticket Factory
provided that Ticket Factory promptly notify the customer with respect
Applicable Law - The rights and
obligations of the parties shall be
determined by the laws of the State of California and this contract
shall be deemed to be made and performed in Simi Valley, California.
Customer agrees the legal jurisdiction for all matters shall be in Simi
To return to the previous page, please
click on your browsers back