Terms & Conditions of Sale Agreement

Published prices and specifications are subject to change without notice.

Ordering - Please fill out our order form and mail or fax to us. Our order form is not mandatory but it helps assure the highest quality with the best response time. We acknowledge all orders by fax. Please print legibly. Fax to 800-332-9338.

Payment Terms - All orders are paid at the time of placing order. New accounts must prepay their order with a check, or Visa/MasterCard. Open account requests must be on our credit application (sent via fax). We retain open accounts for D&B rated firms. Allow 2-3 weeks for credit approval.

Payment by Credit Card - Cardholders paying by credit card agree to be bound by all standard Ticket Factory terms and conditions. You expressly agree to pay all costs incurred if your order is canceled before completion and understand that no order may be returned for credit. When paying with credit card, please provide provide; account number, expiration date, name as it appears on the card and the card billing address.

Payment by Check - Orders will be processed as soon as the check is received. A $25.00 fee will be charged on all returned checks in addition to the original amount due.

Order Cancellation - Orders may be canceled before typesetting is started. $25.00 will be charged for orders already typeset but waiting to be printed. No cancellations after your order is printed.

Warranty - Ticket Factory, at its sole discretion will reprint any order that contains abnormal imperfections, fails to provide a reasonable representation of the supplied file/art or where we have failed to follow your written instructions. Ticket Factory, at its sole discretion, may elect to provide a prorated credit in lieu of a reprint if the shortage, defective, or damaged portion of an order does not exceed 10% of the ordered amount. Claims for defects, damages, or shortages must be made within (30) days after delivery. Ticket Factory's sole liability shall be limited to the reprinting of any defective order or portion thereof and in no case shall include special or consequential damages, including customer expenses, or profits lost thereof.

Production Schedules and Turnaround Times - Delivery schedule, turnaround times, and other terms used by Ticket Factory merely reflect the average completion time of similar orders and will be affected by run lengths, special customer requirements, workloads, holidays or equipment breakdowns. It is not contractual unless agreed in writing. We are not responsible for shipping carrier errors or orders sent to residential addresses. When our regular productions times are not fast enough, we offer a rush service. Charges for rush orders are based on time requirements and the complexity of the individual job.

Supplied Digital Information - All prices and quotations provided by Ticket Factory assume the customer provides properly prepared files following written guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors, or provide unacceptable results. Ticket Factory will make every effort to discover problems in the disk preflight stage, but accepts no responsibility for errors not detected. Digital image files supplied by the customer are the exclusive responsibility of the customer and Ticket Factory accepts no responsibility for the accuracy or quality of these files. Should errors be found we will return the file along with a report of required corrections and charge $10.00 to your account.

Typesetting - There is no charge for typesetting (up to 12 lines), screens, or curved copy. Please send clean black and white copy of your customer artwork. We retain electronic images of logos for future use. E-mail logos and artwork as a EPS, TIFF or PDF file to tickets@ticketfactory.com.

Laser Proofs - At your request, we will fax a proof to you at no charge. Changes made to original copy after initial proof will be charged $10.00 per proof. Production time starts after proof approval. Color and offset proofs are not available. Fax proofs may be used for proof of typesetting, positioning, cropping, logo accuracy and placement, as well as perforation and number positioning. In the event that you desire a complete revision of the order, typesetting will be charged at our hourly rate.

Overruns and Underruns - Overruns and underruns not to exceed 10% of quantity ordered shall constitute an acceptable delivery except where order is sequentially numbered. Ticket Factory will make every effort to provide an exact numbered quantity. Guaranteed numbers are available at an additional charge.

Delivery - If you prepay by check or Visa/MasterCard at the time your order is placed, we pay UPS ground shipping. Unless otherwise stated, the price quoted is for a single ground shipment without storage to any continental United States destination upon receipt of your prepaid order. We will DROP SHIP directly to your customer at no charge (our name appears nowhere). Where shipping charges are quoted in addition to the selling price it is F.O.B. Simi Valley, CA.

Color Matching - A reasonable variation in color proof is expected, unavoidable and shall constitute an acceptable delivery. Ticket Factory will make every effort to produce a reasonable representation, however, we do not guarantee color matching.

Indemnification - The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against Ticket Factory on grounds that said printing violates any copyright, property or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or any other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand action or proceeding, that may be brought against Ticket Factory provided that Ticket Factory promptly notify the customer with respect thereto.

Applicable Law - The rights and obligations of the parties shall be determined by the laws of the State of California and this contract shall be deemed to be made and performed in Simi Valley, California. Customer agrees the legal jurisdiction for all matters shall be in Simi Valley, California.

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